Business Rates and relief

Business Rates are the way that those who occupy non-domestic property contribute towards the cost of local services.

We keep a proportion of the Business Rates paid locally. The money, together with revenue from Council Tax payers, Government grants and certain other sums, is used to pay for services that we provide.

Business Rates payable

The amount that businesses pay is calculated by multiplying the rateable value of a business property by a multiplier set annually by the government.

We send an annual bill every March setting out how much you have to pay in total for the year and the amount due monthly. 

You can sign in/register for a personalised Business Rates account to see payments you have made and are due, as well as copies of bills and correspondence we have sent you.

Appeals against your rateable value

If you wish to appeal against your rateable value, contact the Valuation Office Agency using the details below.

Non-domestic Rates East 
Valuation Office Agency 
Rosebery Court 
Central Avenue 
St Andrews Business Park 
Norwich 
NR7 OHS

Email: ratingeast@voa.gsi.gov.uk

Any payments stated on your Business Rates bill are still payable while an appeal is in progress

Business Rates relief

In most cases we will have already calculated any entitlement to relief where we are aware of circumstances.

You may be eligible to be granted Business Rates relief which include:

If you want to apply for small business rates relief, complete our application form. (docx, 20kb) If you are eligible for any of the above relief, contact us for further information and advice. Where an award is discretionary we will require an application from you supported by two years of trading accounts.